When running your business, the last thing you want is for your WordPress site to run into problems.
And you would rather focus on making sure that your business is running smoothly and growing.
Don’t you agree?
That’s why with our WordPress Maintenance & Performance Service, we take away the hassle of you having to manage and maintain your site, with a bit of monitoring and guidance to improve your performance.
If you need help with WordPress tasks, you will also receive personal support to make sure that your questions are answered.
Daily Backup & Restore
An essential part of any successful WordPress site is backup. If an update fails, plugins have clashed, or your site has crashed for some reason, it is crucial to have an up-to-date backup of your website.
We will take the load off your mind by making sure that your site is scheduled for backup every single day and available to restore your site at crucial times of need.
Examples of when backups are required are when plugin updates clashes with each other, server crash, incorrect code implemented, etc.
24/7 Security Monitoring
There is no doubt that monitoring your WordPress site’s security is a crucial part of maintenance. Many people are quick to be complacent and ignore its importance. But with the news becoming more filled with major cyber security hacks, it is more important than ever to make sure that your site is not vulnerable to any hacks and be vigilant at all times…even while you are asleep.
Amongst the process includes:
- Real-time monitoring of any vulnerable plugins and malware
- Safely removing unused plugins and themes
- Ensure strong password security for all users
- Removing default ‘admin’ username
- Downloading plugins and themes from trusted and reputable sources
Another part of the process of WordPress security strategy also includes the safe & secure updates, as shown below.
Safe & Secure WP Core, Themes & Plugins Updates
Staying on the top of crucial updates can be time-consuming. But being behind on your updates can also mean that you risk slowing down your site, being vulnerable to hackers or simply missing out on new features.
As well as making sure that you keep everything updated, combined with the backup and security features on the maintenance package, you are protected from any technical problems which could arise from updating.
After each update, a restore point is created so that updates can be rolled back if any problems arise. And during the update, if the website does not return, we stop the process.
24/7 Uptime Monitoring
Have you ever wondered whether your site has actually stayed up the entire time? Would you have known whether your site went down? If your website is down, you could lose traffic, revenue and potential new customers, and that is something that no-one wants to experience.
With the uptime monitoring, you will be notified instantly if your site has gone down (and if possible, before anyone has noticed it). This will give you a chance to fix the issue before it drags on for too long.
Although it is impossible to remain 100% up, the idea is to make sure that you are serving your audience as best as possible.
There is no point having a website if you are not monitoring how you are performing. With the performance monitoring feature, we will monitor your Google Analytics data, site speed and also keyword rankings.
Once your data has been benchmarked, you will be notified (if requested) if anything suspicious is happening, such as a drop in traffic and keyword rankings.
Sucuri Malware Detection, Protection & Cleanup
Even though we have the 24/7 security monitoring, the next level up is to use the best security expert out there to help with advanced security protection, detection and cleanup. And that’s where Sucuri comes in.
We work with Sucuri, a superhero when it comes to monitoring, removal and protection in the WordPress industry. To make sure that you have the best service, we use the best resources out there, and that is why we have chosen Sucuri.
Have you got any questions about WordPress? Have you always wished you have someone to contact to ask about general issues or advice on WordPress? That’s what we are here for.
While we cannot promise or guarantee the perfect solution or answer to everything, or to manually fix your issues, we do promise that we will work hard to give you the best answer and assistance possible.
There is no limit to how many questions you can ask; ask as many as you want. What we do ask is to use this feature within reason, and if we feel that it has been abused or if we feel that we cannot keep up, we will tell you.
Have you got questions about SEO, content, analytics or conversions? Would you like to ask questions and receive answers from
It’s not just about analysing your performance, but also about how you can grow your online visibility, engage with your audience and improve conversion. But with so many different techniques to try and so many things to read up on, it’s difficult to stay on top of everything as well as running your business.
But with the performance support, you have someone to guide you alone the way.
Similar to above, we will do our utmost to make sure that you will receive the best support possible.
And similarly to above, please do not abuse it. You can ask as many questions as you want, but without going overboard.
If you ever found yourself stuck for ideas, unable to move forward,
You are not able to roll-over any hour that you have unused to the next month.
At the end of each month, we would like to make sure that you are aware of everything that has happened on your site.
Below is what you could receive in the monthly report (subject to price plans and other factors):
- Number of updates carried out
- Number of restore points/backups
- Average percentage of site uptime
- Overview of your Google Analytics data such as sessions, returning visitors, time on site and bounce rates
- Overview of your keywords rankings
- Overview of your site speed
30-Day Money Back Guarantee
If you have signed up to the ‘General’ plan and are not happy with the service, you will get your money back within 30 days of payment guaranteed and no questions asked. For those who signed up for ‘Protect’ or ‘Performance’, you are eligible for refund if we have unsuccessfully removed cleaned the site from malware or we did not submit for malware removal within the first 30 days. This is due to circumstances which is out of our control, but we aim to make sure that you get the best service possible with us.